Metrics & Impact

True operational excellence is built on a foundation of clear strategy and measurable impact. This page showcases a selection of projects where I've leveraged that philosophy to not only solve immediate business challenges but also to deliver quantifiable and sustainable results.

Financial Turnaround

Result: Transformed a $500K annual deficit into a $120K annual profit.

Details: By engineering a strategic turnaround of the repair division, I successfully implemented process enhancements and increased billing for non-warranty services, directly impacting the bottom line and establishing a new revenue stream for the company.

Budgetary Excellence

Result: Oversaw budgeting and forecasting, delivering a $4 million budgetary surplus.

Details: By consistently monitoring key performance indicators and identifying opportunities for cost-saving, I ensured the financial health of the studio and positioned the company for sustained fiscal success.

Cost Recovery

Result: Secured $1.2MM in factory chargebacks for repairs due to product defects.

Details: I identified recurring product defects and built a formal process to track and document necessary repairs. This allowed us to successfully recover significant costs from our factory partners and mitigate financial risk.

System Implementation & Revenue Growth

Result: Contributed to an annualized increase in YoY revenue from $20MM to $80MM.

Details: I co-designed and implemented a new CRM platform and centralized database that automated ordering processes and reports, creating a more consistent and scalable operational backbone.

Operational Scaling & Efficiency

Result: Scaled average monthly repairs by over 350% (from 550 to over 2,500+) while reducing average repair time from 3-6 months to less than one month.

Details: By implementing a new operational framework and streamlining workflows, I enabled the department to handle a massive increase in volume. This not only improved our throughput but also significantly enhanced the overall customer experience.

Operational Scalability & Goal Achievement

Result: Exceeded program expansion goals by 100%, scaling the program across 16 secure locations and tracking completion for 20 locations by year-end.

Details: Successfully led the strategic management of a mission-critical program, demonstrating high-volume expansion and execution against aggressive deadlines. As the Authorized Signatory, I maintained final sign-off authority, ensuring absolute compliance and data integrity across all high-security applications.

Accelerated Product Line Execution & Operational Revamp

Result: Successfully managed and completed 59 complex product-line projects from order to installation in 8 months.

Details: I spearheaded a full operational overhaul to maintain profitability across a high-volume product line. This involved creating cross-departmental SOPs and process flows, which enabled a scalable, hands-off workflow and ensured long-term margin preservation.

Process Automation & Time Savings

Result: Reduced processing times by up to 4.5 hours.

Details: By leading the transition from a paper-based to a fully automated digital system, I streamlined key workflows to deliver a more efficient and highly differentiated customer experience.

Process Architecture: Scalable, Hands-Off Workflows

Result: Led a full operational revamp by creating cross-departmental SOPs and process flows to maintain slim margins.

Details: My work in process architecture enabled a more hands-off, scalable workflow for the product line. By formalizing cross-departmental Standard Operating Procedures, I mitigated operational risks and secured long-term profitability by reducing reliance on manual oversight.

System Mitigation: Decentralized Data Strategy

Result: Successfully maintained and managed 3 separate company databases to ensure accurate project data, schedules, and client requirements.

Details: I implemented a strategic decentralized data management strategy to compensate for a lack of a centralized ERP system, effectively mitigating operational risk and ensuring data integrity across high-stakes projects.

PII Compliance & Secure System Launch

Result: Launched and manage the Badging Program's new PII system, ensuring full compliance and data integrity for sensitive requests.

Details: As the operational leader, I architected and implemented the compliance standards for a sensitive PII system, demonstrating a clear focus on data security, regulatory requirements, and high-stakes operational execution.